Privacy Policy

Last updated: May 2026

At Echo of Days, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • your name
  • email address
  • shipping and billing address
  • phone number
  • payment information
  • uploaded photos or customization content
  • order details
  • device and browsing information

This information is collected only when necessary to provide our services and improve your shopping experience.

How We Use Your Information

We use your information to:

  • process and fulfill your orders
  • create customized ceramic products
  • provide customer support
  • send order confirmations and shipping updates
  • improve our website and services
  • prevent fraud or unauthorized activity

Your uploaded photos and customization content are used solely for the creation of your personalized order.

Payment Information

All payments, except PayPal, are securely processed through Shopify Payments (Stripe).

We do not access or store your full payment card information.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers when necessary to:

  • process payments
  • arrange shipping and delivery
  • provide website functionality
  • comply with legal obligations

These third parties are required to protect your information appropriately.

Uploaded Photos & Custom Content

Any photos, names, dates, or personalized content submitted by customers remain private and are only used for production purposes.

We will never publicly share your custom images without permission.

Cookies & Website Data

Our website may use cookies and similar technologies to:

  • improve website performance
  • remember user preferences
  • analyze website traffic
  • enhance shopping experience

You may disable cookies through your browser settings if preferred.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

International Customers

By using our website and placing an order, you understand that your information may be processed and stored in different countries as required for international business and shipping operations.

Your Rights

Depending on your local laws, you may have the right to:

  • access your personal information
  • request corrections
  • request deletion of your data
  • object to certain uses of your information

To make a request, please contact us directly.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or service changes.

Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please feel free to contact us.

Email: support@echoofdays.shop
WhatsApp: +852 6481 5941